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Solution for Logitech MX Master Bluetooth Issue & Lag

121 ratings | 44694 views
The Logitech MX Master has a well known problem with Windows 10 and Bluetooth. It lags and is unusable. This has nothing to do with Logitech, but with a feature in Windows called "Bluetooth Collaboration". After disabling it on the Wireless Chipset on most PCs and Laptops, the mouse will work without issues and lags. INSTRUCTIONS: 1. Right click on network/wifi icon on the bottom right side of your task-bar 2. Open Network and Sharing Center 3. Change adapter options (right side on windows 10) 4. Right click on your Wifi or Ethernet Icon, select properties 5. click configure 6. Select the tab "Advanced" 7. Find "Bluetooth collaboration" in the property list 8. Under value, click disable
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Text Comments (119)
TheBiggerKid (7 days ago)
Came here looking for answers too, but I am not using bluetooth, I'm using the included Unifying Receiver dongle. I realized that it was my other devices that are using the 2.4 gHz band that were interfering. Specifically, a wireless xbox controller dongle. Try disabling anything that's using 2.4 gHz and see if that helps.
Dale Barber (10 days ago)
Jan thank you so much. Your instructions worked perfectly and the irritating mouse freeze is gone.
ImmaSayKOOHWIP (1 month ago)
Well I came for help, and i figured my problem out immediately. I use the wireless receiver with my MX Master, but in the past I connected it to my PC via bluetooth. I was still connected via bluetooth, I unpaired the mouse and it;s flawless now. This has been an almost 8 month problem now. RIP @ME
Matthew Tray (1 month ago)
OMG thank you man my mouse lagging rlly bad and this fixed thx and now ill sub and like :)
Shahriar Rahman (2 months ago)
I am experiencing precisely this problem but on Mac. Any ideas?
No More Corruption (3 months ago)
You might be the dumbest puke on the internet making videos. YOU CAN'T EVEN SEE THE SCREEN TEXT YOU RAGING MORON!
No More Corruption (3 months ago)
Oh, so YouTube is a blogging site now? Now more videos, huh? Please logoff from earth ASAP
Jan Badertscher (3 months ago)
the instructions are in the video notes below the clip. But I'm not sure if you're literate.
Nils (4 months ago)
worked fine for me! Thank you!
Randall Lowe (4 months ago)
This option wasn't available for me on an Asuspro laptop. However, updating the Intel Bluetooth device driver did the trick. MX works great and crisis averted.
Djking7216 (5 months ago)
I use a imac 4k late 2015 and I used bootcamp to use windows. For like an hour the mouse was working perfectly once I got off for another hour and connected my mx master it started lagging like crap. I used your tutorial but it turned off my internet, once i turned it back on it became laggy AGAIN :( can you fix me with my issue, i'll be happy for the feedback.
Djking7216 (3 months ago)
YES, I've found out how to fix it! So it seems when I boot to windows thats when the lag occurs. So if I leave it so when I turn on my computer and its on windows and turn on my mouse it works.
tulsa mulsa (3 months ago)
have the exact same problem, have you found a fix yet djking?
Charles N (6 months ago)
I didn't have bluetooth collaboration but for me simply closing the Logitech Options program fixed the stuttering and lag
123AMG (6 months ago)
Thank you !!!! <3 Been trying to sort this issue out for so long !
gfujigo (6 months ago)
THANK YOU! THANK YOU! OMG you have changed my life. Seriously, thank you.
Arthur Nichols (7 months ago)
thank you soooooo much
Tom Smith (7 months ago)
For anyone this didn't work for, I found that my MX Master kept cutting out every few seconds. Went into device manager and found the "Logitech Download Assistant" entry under "Human Interface Devices" has a warning against it. Disabling this and my mouse has been working fine ever since!
Khalid Askar (21 days ago)
Kimberly Wong (25 days ago)
Worked well!!
Maximilian Railway (4 months ago)
Very effective solution. Thanks!
Thomas Horat (6 months ago)
This worked for me. Many thanks.
Jorge Valdivia (7 months ago)
Any idea how to solve this on Windows 10?
Chosen Idea (7 months ago)
No "Advanced" tab for me.
Flo x (7 months ago)
This laptop looks awesome! Which is it?
Lex Film (7 months ago)
Holly shit this actually worked! Thanks bud. Shit video but nice instructions.
Lord Loco (7 months ago)
You GENIUS! this has been driving me nuts for ages... cheers
Mike Wilcox (8 months ago)
is this a fucking joke?
Jan Badertscher (8 months ago)
John Gernowich yes that's a joke. hope it gave u a good laugh ;)
Davio Store (8 months ago)
Great help. Thank you
ROMTHIRTY (8 months ago)
On a PC, I don't have that Bluetooth Collaboration option, so I decided to try Uninstalling Logitech Options as recommended in the comments. It worked right away to fix the issue, but I no longer have my custom DPI set. Working on multiple 4K monitors with a low DPI is as bad as having a lag. I will try re-installing Logitech Options to see if my problem persists. Note: This issue started for me after an update.
Bill Reinersmann (9 months ago)
Uninstalling Logitech Options did it for me.
Kwert (10 months ago)
My best solution (that has worked like a charm) was to uninstall Logitech Options. No more stutter.
alexander lebedev (1 month ago)
Wow.. did the trick immediately. Hurray for shittastic software design, where official partnering software has to be uninstalled for the product to work properly.
Mohammed Hassan (2 months ago)
Thank you , this solution worked when all others failed or didn't apply to my dell laptop
Coolshrek007 (10 months ago)
I do not have  "Bluetooth Collaboration" so what I found was uninstalling "Logitech Options" as per this article: http://www.shouldiremoveit.com/Logitech-Options-135756-program.aspx  solved my problem!
Trevor (11 months ago)
Thank you so much!
DamphirBlue (11 months ago)
we can barely see your screen. It's too bright and blurry to see what you are doing.
Andrew Roberto (11 months ago)
Helped me a lot! Thank you!
Charles Van Dolah (1 year ago)
Why did you not include the steps needed to fix this, very annoying!!!!
Milan Du Bruyn (1 year ago)
I get the lag without using bluetooth! It happens mostly when I am online, but also while working offline. I seriously regret spending money on this mouse...wish someone told me about the issues instead of all the positive reviews
dustStorm (1 year ago)
you're kidding, right?
Mario Brusa (1 year ago)
This solved my problem! Logitech MX Anywhere 2 and Dell XPS 15 (seems the same as yours BTW)! Thanks for the help, nice video and funny music too ;)
John Smith (1 year ago)
On Win10 disable Bluetooth AMP Open Network and Sharing Center Change Adapter Settings Properties (of wifi connection) Configure Advanced Disable Bluetooth AMP Done
Mahmoud Diab (1 year ago)
still have the same problem ..
Anthi Pappa (1 year ago)
i hated the video but it worked
Matej Dolenšek (1 year ago)
Thank you man! Literally the first video was the right one for my problem with exactly the same hardware...cuz for different hardware there could be different solutions
Potencjal.8 (1 year ago)
After few months of these problem i solve it thanks to You :D it appears sometimes , specially after windows 10 update. Thanks
Simone De Innocentiis (1 year ago)
thanks! it's perfect now!
Izuzan (1 year ago)
I have the same problem, but im on a Desktop, not using WIFI for my internet. i dont have the option for BT collaboration. Got any other idea's ?
Christian Diderik (1 year ago)
i don't have the option for bluetooth collaberation. there's something called bluetooth amp, but enabling or disabling doesnt change anything...
S C (1 year ago)
You cant see a fuking thing. You might as well turn the lights off and just point to shit on a wall.
Jan Badertscher (1 year ago)
Scot C yeah, I noticed after uploading, that the screen isn't clearly visible for people not having 4k screens. I'm too lazy to re-edit the video :D
S C (1 year ago)
Ok it worked. but dang. You have got to shoot this again or tell ppl what to do. Thank you
iskandir (1 year ago)
fuck you!!!!
Frode Brandt (1 year ago)
Worked for me on my MacBook Pro 2016 15", tnx! :)
Anthi Pappa (1 year ago)
thanks!!! fixed it!!!
Sandro Zaalishvili (1 year ago)
have no bluetooth. hate this lag & logitech for such a foolish attitude to things..
iAreAndy (1 year ago)
This worked on my macbook pro running windows!!! Thank you!!
SERGE (1 year ago)
INSTRUCTION ON HOW TO FALLOW TUTORIAL: right click on network internet access wifi icon on the bottem right side. open network and sharing center change adapter settings Wifi or ethernet icon apears saying network usually only one option right click on that got o properties click on the advanced tab find the Bluetooth colloboration under value click disable.
Niki Eskola (10 months ago)
Thanks this worked for me! :)
Elia Chiarucci (1 year ago)
i love you
John Smith (1 year ago)
On mine it was "Bluetooth AMP" I disabled. Lenovo Yoga 2 i7 8 GBs of ram Intel wireless Windows 10 (installed 10 days ago (Sept 2017))
SERGE (1 year ago)
solving this problem if we don't have a wireless card. I have a custom build pc and under network connections I have only ethernet, and once I open it up and access the advanced tab the bluetooth colloboration doesn't seem to exist but I do share the same type of lag. I have fixed it before in the past with my laptop not sure how to get the desktop top working.
Andrei Clark (14 days ago)
Check the comment from Chad Levy. I had a desktop with the same issue and followed his steps and presto! no more lag.
Michał Cywiński (1 month ago)
Same here... Did you solve it?
Jota (5 months ago)
Did you fix it? I have the same problem
Mauro Soria (1 year ago)
I'm on the same boat. I can't find a fix and it's driving me crazy!
SteezyPanda (1 year ago)
This worked, thanks! Was pretty mad my $80 mx anywhere 2 was lagging, this totally fixed it
Simon Gillespie (1 year ago)
Completely and utterly useless.
Shawn Lambert (1 year ago)
wow could you put your computer any further away? holy shit learn to capture?
FansSports (1 year ago)
Thanks M8!!!
Silver Jade (1 year ago)
Disagree. Occurs on Mac also
Jogaila Vaitekaitis (1 year ago)
did the job
Frank G. (1 year ago)
what a
Max Mustermann (1 year ago)
Thank you SOOOOO MUCH !!! :)
Dmytro Bondarenko (1 year ago)
I have the same problem on my tablet (BT) and PC (unified), how to fix this problem for unified connections?
Hot Hands (1 year ago)
I think my MX Master issue is fixed now! The video's fix didn't quite fix my MX Master issue, but I think (hope) it got me on the correct path, because what I did a little while ago was similar to the video's suggestion and I have not had any disconnects, yet. Note: This was for my MSI GT602QD. Maybe if you have a similar Bluetooth setup (note that Bluetooth is built into this laptop), this may work for you. Windows 10: Type in the lower left corner box: Device Manager. Press the Enter key. I quickly found 4 items had Bluetooth in their name (or names); there may be more, but this is what I found from quickly skimming the items. 1) Bluetooth >> All items here are Bluetooth. 2) Human Interface Devices >> Bluetooth Low Energy GATT compliance HID device. 3) Network Adapters >> Bluetooth Device. 4) Other devices >> Bluetooth Peripheral Device. Only 1) and 2) had power save check boxes in their Power Management tabs. From 1) Bluetooth >> Intel(R) Wireless Bluetooth(R) >> double click on it >> Power Management Tab >> Allow the computer to turn off the device to save power (UNcheck this box). From 2) Human Interface Devices >> Bluetooth Low Energy GATT compliance HID device >> double click it >> Power Management Tab >> Allow the computer to turn off the device to save power (UNcheck this box). OK, so now Bluetooth power management, or mismanagement, is disabled. Everything worked perfectly for about 5 minutes with both items UNchecked (no disconnect happened; error would have happened by now), so I tested both items UNchecked and then alternated Check marking them. When testing with 1) Check marked, the disconnect error popped up within about a minute or two, on the lower right corner, so I UNchecked it again so both 1) and 2) were UNchecked. I then tested with 2) Check marked and no error happened for at least 5 minutes, so 2) was not the issue, so I left my computer configurations like this, from this point forward. In writing this, now it has been about 60 minutes (tested it a while and came back to edit the comment a bit), so I am hopeful the issue is fixed (at least for my laptop / MX Master Bluetooth issue).
Michael R. (2 years ago)
This would have been great if the laptop wouldnt have been half a mile away so one can't see shit.
Max Mustermann (1 year ago)
Good when you can see it now! :)
Michael R. (1 year ago)
+Max Mustermann right. My eyes where closed, my bad. Thanks for wasting my time reading your crap, Musterhonk
Max Mustermann (1 year ago)
Just open your eyes. Its perfect!
Jan Badertscher (1 year ago)
I noticed, that people not having playing the video in 1080p have problems seeing the details. Sorry
TheMesoria (2 years ago)
M8, awful video. But I guess it is directly connected to being AWFULLY EFFECTIVE. Welldone! Btw, I suggest using OBS next time ;p
Jan Badertscher (1 year ago)
I wanted to emphasize the problem showing how I use the mouse movement. But yes, I should zoom more into the screen as I recorded in 4K, this would have totally been possible. But I'm too lazy to re-edit and re-upload it.
alcaponed16 (2 years ago)
What I did was adjust all the power saving features in my power plans. Making sure that wireless modes are on max performance modes and USB suspend is off really helps.
alcaponed16 (1 year ago)
Seems that the problem has disappeared. I don't remember exactly what setting fixed it but I also had some issues iwht USB ports turning off, and that no longer occurs.
Barry Churchill (1 year ago)
hows that go on win10 mate?
TheBlackClockOfTime (2 years ago)
THANK YOU SO MUCH OMG :D WORKS! Dell XP15 was laggy as f.... thought it was because of 4k but nope, it was this WiFi thing with Bluetooth and Logitech MX Master
Mateusz Lubiński (2 years ago)
Thanks man! :)
growingknowledge (2 years ago)
Quick and easy fix. What a difference - Thanks !
Magnus Gøthe Jónsson (2 years ago)
Works for me, thks!
mfmahmoo (2 years ago)
You sir are a lifesaver. Good job!
Cheng Wu (2 years ago)
This didn't help my issue. However, I fixed it by exiting the Logitech Options program. That's what was causing my mouse stuttering.
Anthony Rivera (5 months ago)
no i dont think it works once you delete
Anthony Rivera (5 months ago)
thank you
Najah Hamid (5 months ago)
after deleting this, are we still able to remap the buttons per application?
Charles N (6 months ago)
Dude, you're a lifesaver MxMaster 2s and just closing the window of the logitech options program fixed it for me too. Feel stupid for even looking this up :P
Brennan Raposo (8 months ago)
Thanks man! your solution worked like a charm. I had 3 instances of Logitech Options processes running. Once I killed them the mouse instantly stopped "flickering". Oddly enough, this has never happened on my Mac running Options.
Chad Levy (2 years ago)
This only applies if your system has a combination wifi and Bluetooth chip. The vast majority of systems with Wifi support do, however if you don't it's likely you're using a USB Bluetooth dongle. In such a case, disabling power management features of the dongle should fix this issue. Press Windows key, type Device Manager, expand "Bluetooth", find your Bluetooth dongle (e.g. Broadcom Bluetooth USB 4.0 Device), right-click, Properties, Power Management, then uncheck "Allow computer to turn off device to save power."
Orionrobots (3 months ago)
On an asus zenbook three - in the system devices, the ASUS Wireless Control device in system devices has power control enabled by default, disable this, and the mouse lag/wake up time seems to go away.
Erik Schuessler (4 months ago)
Thanks so much for this!
SombaSan (5 months ago)
This is correct for me this should have thumbs up as well
Ray Dyk (8 months ago)
That worked, I have both the bleutooth and WIFI card in the pc, and the dongle.. But your optyion solved it. No where is this actually mentioned on the support site of Logitech. Great advice!"
Pezmed (1 year ago)
Wow. Thank you. Windows 10 can be extremely frustrating at times and at first I thought the bluetooth dongle was crap. I purchased Logitech's MX Ergo track ball and I purchased a bluetooth usb adapter to install on my pc. The Ergo kept cutting in and out (pausing with no response). I went to Device Manager --> Human Interface Devices --> Logitech USB Input Device --> Properties --> Power Management and unchecked "Allow computer to turn off device to save power." Instantly solved the connection problem. I went ahead and did the same for my xbox one controller.
Marcus Shepherd (2 years ago)
I'm having the same issue. do you mind providing the instructions?

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