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Fixing Logitech MX Master Stuck Gesture Button

286 ratings | 16113 views
The MX Master is an amazing mouse, but mine has had one serious flaw. The gesture button was getting stuck in the down position, making the mouse unusable. Fortunately, this turned out to be an easy fix. I hope it works for you. p.s. This was my first how-to video. I apologize for the length and lack of editing.
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Text Comments (96)
Luis Alvarez (7 days ago)
you sir, deserve a beer! thanks!
3dus (10 days ago)
Just thank you so much. Just saved me a 100 euros!!!
Orz Aozo (12 days ago)
Thank you so much!!!! Mine have the same problem!
Marcin Adamowicz (14 days ago)
thanks man!!!! 5min later my mouse works as new!!! btw. I use that button all the time to switch thru desktops on my mac... damn I was pissed I'd have to spend another 100e for a new mouse cuz I enjoy it very much
not4K (18 days ago)
Thanks for the video. Did the job.
Gusenator (22 days ago)
You're the man of the day for me! Thanks a lot from Austria!
陈丹桐 (23 days ago)
I have a MX master 1 and a MX master 2, but I do recommend people to but MX maxter 2, since it's more sensitive than the first generation
Willian Leite (25 days ago)
Thank you very much. Same problem, quick fix. Thanks!
Matt Lee (26 days ago)
Thanks for your video, my MX Master is working again!
Fernando Pena (27 days ago)
Another tip is to simply disable that button using logitech software if you don't use that feature.
Kenneth Covington (27 days ago)
Excellent video sir! You saved my night!
Tom Moore (27 days ago)
thanks dude!
chriswillb (1 month ago)
If you're in a pinch/don't have a torx screwdriver and need a quick fix, you can always disable the gesture button in Logitech Options; at least then the mouse will work.
Igor Levinsky (1 month ago)
Thank you, You saved my mouse (and the pc, I was thinking to change the machine, did every possible update to the software! )
Paul Tuinman (1 month ago)
Oh wow... Logitech sent me a replacement mouse for this problem last year and the new mouse was acting up now. Happy i didn't threw away the old mouse as i just fixed both with your tutorial :-) Many thanks!
crucie75 (1 month ago)
Thank you so much ! was hoping it would be something simple rather than buying another as this mouse is awesome as you mentioned.
Josh Berg (1 month ago)
Awesome video. I ended up trimming the edge of the rubber thumb pad slightly as part of the issue ended up being the rubber getting stuck on the edge of the mouse. Just use a sharp knife and trim a very small amount to give a gap on the edge. *You can also buy new foot pads on aliexpress for like 4 bucks instead of replacing the messed up ones ones*
Henry Reyes (2 months ago)
Oh yeah man! I was getting pissed off. Your trick works wonders.
TheJochem444 (2 months ago)
Thanks
Ardi Bid (2 months ago)
Thanks man! it fixed my mouse.
Mohamed Haseeb (2 months ago)
P E R F E C T problem solved, GREAT MAN
sheepdestroyer (2 months ago)
Thanks!
JayMoreProductions (2 months ago)
Thanks a bunch! I was ready to stomp mine into the ground. It's always banal quality issues like this with Logitech...
Flavius Tech (2 months ago)
You saved me few months that i was gonna wait for warranty repair at a shitty ecommerce site, i did not wanted to avoid warranty to open the mouse, but hell, you had same issues like me. Mouse was alt-tab-ing when i was moving cursor, sometimes even cursor sensor was freezing because of that Gesture button. I am web developer and this mouse is a bless. That infinity scroll makes all the money, especially if you are a programmer that working with large css/php files with thousands of lines of codes. I am your subscriber :), if you have another issues i know where to come :P.
Flavius Tech (2 months ago)
Btw, the dongle also broked, i pluged so many times when i was moving mouse from laptop/desktop/servers etc. In the end dongle started to be unrecognizeable by OS, i fixed it by open plastic cap from dongle, and insert a tiny paper between usb contacts and plastic, the contacts were loose, now that gesture issue was fixed by ur video :) . I will do anything in my power to keep this mouse working. I use it like 14 hours/day, at office at personal computer, at laptop, server etc.
Will Ockelmann-Wagner (2 months ago)
Awesome, I thought I was going to have to get a new mouse, but this did it!
raiez09 (3 months ago)
Thanks my mouse is now working perfectly again.
S. Chiu (3 months ago)
Thanks! It worked for me!
Michael Van Der Bend (3 months ago)
this video saved me a new mouse. Much appreciated!
Sylvain Pillet (3 months ago)
Awesome tip! Thank you. I blame Logitech for this. The problem began right the year after guarantee expired. I though I needed to change the contact but fortunately you where there :D
Kristijan Drača (3 months ago)
Thank you!
John Revie (3 months ago)
That worked a treat, thank you for the tip.
Joel (4 months ago)
THANK YOU SO MUCH!!! YOU JUST SAVED ME $100.00!!!! I PLANNED ON ORDERING ANOTHER MX MASTER!!!! I LOVE THIS MOUSE!!
SY WONDERFU (4 months ago)
Thanks lot :) it fix my problem also
b0mccue (4 months ago)
You can purchase a new set of the 4 low friction pads from the Logitech support website for like $3.
marsxiv (4 months ago)
thanks a lot!
SuperHddf (4 months ago)
THANK YOU!!!!!!!
Jan Rohweder (4 months ago)
Also worked perfectly for me. One more tip: When I assembled the mouse, I tightened up the two screws below the button (under the stickers). This led to the same bug again, so I loosened them up a bit as well and now the button works perfectly again. Btw I contacted Logitech Support regarding the issue (my mouse was purchased just 6 months ago) and all they had to say is that I have to contact the shop where I purchased it. For a $100 mouse, you would expect some better support, but this is a joke and Logitech should really improve that...
Woodman567 (4 months ago)
Thanks for the tutorial! My ribbon cable ended up becoming disconnected while taking it apart which is fine because I don't use any of the side buttons. So pumped to get back to using this mouse!
Saburo Okita (4 months ago)
Thanks a lot, i managed to fix my mouse back in less than 10 mins!
unscrewing half turn really helped unstuck and get to work perfectly the thumb gesture button and made the pointer of the mouse work again. Thank you very much
Jr Elumba (5 months ago)
Savior! thanks for the tutorial. Fixed it in 5 mins. thanks
Jonathan W (5 months ago)
Since you never use that button you could have just opened the logitech software and chose the "unassigned" option. problem solved.
Jan Rohweder (4 months ago)
Tried that when my button was stuck and it did not help. The mouse does not move if the button is being pressed regardless of the assigned functionality. It is not a software issue, it is an issue with the controller in the mouse.
Michel Bruggeman (6 months ago)
Amazing, worked like a charm!! I thought it was the laser and was ready to throw away this expensive, yet very good mouse!! Thanks, man!!! BTW I also don't see any use for that gesture button, didn't even know it was there...
Matti Reinikainen (6 months ago)
Thanks a bunch! I ended up using PH00 for the outer screws and PH000 only for the black adjustment screws inside.
Nathan D (7 months ago)
Good video. Tips for others: don't peel the pads off all the way, just peel the sides to expose the screws. Also, used compressed air to clean out the inside and you probably won't need to turn more than 1/2 a turn. Saved me $100.
iBrews (7 months ago)
This worked!!
Aryte ~ Alex H. (7 months ago)
thank you dude, i just repaired mine :)
x86cowboy (8 months ago)
Thank you. I had the same problem. Your solution worked for me! One small modification I did was I left out the screws under the sticky pads. This way, if the problem continues I don't have to unpeel the sticky pads over and over again. The only two screws I put back are the screws that were originally uncovered at the top of the mouse (underside the mouse buttons). The mouse enclosure still seems pretty tight with only two screws holding it together.
Kilian Jahn (8 months ago)
Thank you, worked well for me. I further imprufed by adding some tape between the plastic pcb-holder and der plastic plate between under der rubber of the gesture button. Reduces aqueaking noise and the preasure for the button release.
Liv Polin (8 months ago)
Thank you PrimalFuture for the help your video is made my day.
J. P. (9 months ago)
This design flaw really pisses me off. I tore the gesture button before I found your video.
PrimalFuture (9 months ago)
J. P. It is amazing how many people are having this issue!
ScrimHyphen (9 months ago)
Thank You!
Alex Martin (9 months ago)
i was prepared to go and buy the MX 2, but then I came across this video and now my mouse is as good as new. you just saved me £70. thank you sir!
PL (10 months ago)
Thank you!!!!! Thank you!!!!! I didn't mind the lack of editing, it was like a friend of mine sent me a lifesaving tutorial. I'm a graphic designer and I use the gesture button for mission control on my Mac, so as you can understand with all those apps open it is used very often. A couple of weeks ago it started making a squeaky noise and since yesterday it was completely stuck.. a nightmare. I managed to do the whole procedure without the tiny little Philips screwdriver (I used a really small flat screwdriver left back from my Uni days). Tip.. I didnt take off all of the low-friction pads.. you can take off only the edges and leave the middle part still sticked on the mouse, that makes it sticking it back much more easy. Cheers from Athens!!
Valdek Zmidzinski (10 months ago)
Thank you :)
Per Kristian Rolness (10 months ago)
Thanks, wouldnt have thought about adjusting the 2 screws to get a bigger clearance. I was sure it was dirt or something stuck in there. But theres another temporary fix for this problem too, i found out today you can go to the logitech options in start - programs - logitech you can assign the Gesture key to none and it seems to fix it too. Been having a headache for some days because all of a sudden my computer alt tabbed without me even touching the keyboard, been googling and everything and found no solutions or anyone else with this problem.... Was thinking it had to be my logitech keyboard or mouse malfunctioning when it struck me "didnt it use to be a key (gesture key) on my mouse, because it was jammed up pretty good and not moving at all XD But i went into Logitech Options and assigned the key to none and had no issues after.
David Eduardo Cortelezzi (11 months ago)
Works like wonders!
kostas moure (11 months ago)
*** For anyone who dont wanna mess with a screwdriver just disable it from logitech software (gesture button)
J Kek (11 months ago)
Great video! I had the same issue and your fix worked perfectly!
PrimalFuture (11 months ago)
Jun Jie Kek I'm so glad I did this video. I can't believe the number of people it has helped!
Devon Mivir (1 year ago)
Amazing! You saved my MX Master and money. Thanks for guide!
Jek Buenafe (1 year ago)
Worked! Thank you very much!
Tesla Wölkchen (1 year ago)
This trick fixed the problem I had with the gesture button of my mouse - thank you!
Tks man! You salve my life!
tony chen (1 year ago)
There another simpler way, without dismantling the MX master mouse. If you don't use the gesture thumb button, just set the gesture thumb button to "NONE" on the MX software. By using a temporary working mouse.
NorthernLord (1 year ago)
Worked alot better then sticking a knife in my gesture button every day or so. Thanks dude!
sebykos (1 year ago)
omg, you ruined the sliding feet when you peeled them. now your mouse scratches the desk
PrimalFuture (1 year ago)
sebykos They don't look as pretty now, but the mouse still slides across my desk smoothly. And I did take them off several times so I could make the video - sacrifice for the greater good. If you want to fix your mouse, you have to pull them off. Just be careful and be sure you get both layers of the feet at the same time when you pull them off.
Maximilian Dahl (1 year ago)
Worked for me, thank you!
JR_UK (1 year ago)
Thank you this worked a treat. Disappointing I have bought into another Logitech product that develops a vault (had the last MX mouse which had the loose battery issue). More annoyingly I have purchased the same mouse for work and home so not looking forward to my other one displaying the same issue in the future!
o0julek0o (3 months ago)
I went through 3 of these, so expect it.
Duncan (1 year ago)
If you think this is annoying look up "MX Master scroll wheel bug"
Phone Industry (1 year ago)
seem like I have the same issuse, gesture button is stuck and not working while it also caused sensor to not track the cursor, otherwise all the other buttons and both wheels are working, have to try fixing it! thanks
Alexey Scheglov (1 year ago)
awesome guide, thanks plenty!
deezynar (1 year ago)
The laser on my Logitec is not lighting up.  You said that your mouse was not moving the cursor on the screen, and it was caused by that button being stuck.  You did not if your laser was lighting up or not.  Does that button turn the laser on and off?  Thanks.
deezynar (1 year ago)
OK, thanks.  With that information I had confidence that my laser was probably working, and the gesture button was stuck just like yours.  I don't have the specialized screwdrivers that it takes to disassemble the case, so I went after it a different way.  I used a very thin, very sharp, knife to slice into the joint where the soft rubber material meets the hard plastic case, at the left-most area.  After slicing all the way through the rubber along the whole length of the straight section, and going slightly around each of the corners, the gesture button freed up and the cursor is moving again.  The cut is almost invisible since it runs in that joint.  So even though I did not use your method to fix my mouse, I am in your debt for providing the information I needed to attempt my fix.  Thank you very much.
PrimalFuture (1 year ago)
My MX Master mouse is working right now, and I cannot see a laser. I'm guessing that the light is in a non-visible spectrum. When you press the gesture button, the cursor on the screen will not move until the button is released. I believe the invisible? light stays on order to track the gesture that you make, but that the screen cursor freezes.
Jaromír Navara (1 year ago)
You saved me from snapping those wires. Thank you!
Aarik Fanfaril (1 year ago)
huge thanks, helped me a lot <3
Abhishek Damle (1 year ago)
thanks so much for this step by step guide
Mike Gecawicz (1 year ago)
Thanks a ton for the video!
Hung Nguyen (1 year ago)
Thank you so much. I put the small plastic plate under the circuit then it works like a brand new one.
PrimalFuture (1 year ago)
Great idea! I haven't had any problems since I did the video but if I do, I'll give it a try!
Zorc (1 year ago)
thanks a lot I use the gesture button a lot and due to this issue I've went threw 3 of these mouse. now its works better than brand new; I think who else assembled it is making those screws too tight.
Pedro Albuquerque (1 year ago)
Thanks bro!!, its really work to me!
TheBrewjo (1 year ago)
Thanks for the fix, I made a slight tweak though. There's a groove in the plastic mold that guides the switch-plate, so I gouged that about 0.2 mm with a flat hot-tip. You just have to undo the two silver screws holding the switch assembly to gain access to that section of the over-molding. I prefer not leaving fasteners loose where possible.
Sjay! (1 year ago)
Thank you, i damaged my mouse physically a bit but atleast its working fine now ..
Yuguang Wu (1 year ago)
Tip tested in reality and the result: it WORKED!!!! Millions Thank You send to you! Please check :)
Yuguang Wu (1 year ago)
Thank you bro for the uploading of this video! I almost give up on this stupid gesture button stuck....T^T
Rishik Kabra (1 year ago)
thank you so much dude this was a lifesaver
christian Dikongue (1 year ago)
Vielen dank.
ThePeoplesChamp (1 year ago)
Thanks heaps! This worked like a charm. Much love from Australia
PrimalFuture (1 year ago)
ThePeoplesChamp First video. Lessons learned.

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